Help
Support
We’re a small team building BeanHopper for coffee lovers.
Need help with the app, your account, or a moderation decision? Reach out and we’ll get back to you as soon as we can — usually within a few business days.
Email support
Include the email or username on your account and a short description of the issue. Screenshots help if something looks wrong in the app.
Common requests
- Account access — trouble signing in with Apple, Google, or email
- Account or data deletion — email us from the address linked to your account; see our Privacy policy for details
- Report a user or content — use in-app reporting where available, or email us with links or usernames
- Banned account appeals — explain your situation and we’ll review it
- Open data requests — OpenStreetMap-derived café data is available under the ODbL on request
- Waitlist — questions about early access to the app
Before you write
For faster help, let us know your device (iPhone or Android), app version if you can find it in Settings, and what you expected to happen versus what you saw.
Legal
Privacy and terms questions are also welcome at the same address. You can read our Privacy policy and Terms of service anytime.